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Last updated: March 2026

KLAMS Group Ltd (we, our, us) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use and protect any personal information that you provide to us when you use our website or contact us.

WHO WE ARE

KLAMS Group Ltd is a limited company registered in England and Wales providing air conditioning installation, servicing and maintenance services across South East England.

If you have any questions about this policy or how we handle your data, please contact us at:

Email: Spencer@klamsgroup.com
Telephone: 01279 294 333

WHAT INFORMATION WE COLLECT

We may collect and process the following information:

• Name
• Contact information, including email address and telephone number
• Address or postcode (where relevant to providing a quotation or service)
• Details of enquiries, quotations or services requested
• Any other information you voluntarily provide to us via contact forms, email or telephone

HOW WE COLLECT YOUR INFORMATION

We collect information when you:

• Fill in a contact or enquiry form on our website
• Contact us by email or telephone
• Request a quotation or our services

HOW WE USE YOUR INFORMATION

We use your personal information to:

• Respond to enquiries and provide quotations
• Deliver our services
• Communicate with you about appointments or ongoing work
• Keep internal records
• Improve our services and customer experience

We do not sell, rent or share your personal data with third parties for marketing purposes.

LAWFUL BASIS FOR PROCESSING

We process your personal data under the following lawful bases:

• To take steps at your request prior to entering into a contract
• For the performance of a contract
• To comply with legal obligations
• Where necessary for our legitimate business interests

HOW WE STORE YOUR DATA

We take reasonable technical and organisational measures to protect your personal data.

Your information is stored securely and only retained for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements.

YOUR DATA PROTECTION RIGHTS

Under UK data protection law, you have rights including:

• The right to access your personal data
• The right to request correction of inaccurate data
• The right to request erasure of your data
• The right to restrict or object to processing
• The right to data portability

To exercise any of these rights, please contact us using the details above.

THIRD-PARTY LINKS

Our website may contain links to other websites. Once you leave our site, we do not have control over that website and are not responsible for the protection and privacy of any information you provide while visiting such sites.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

COOKIE POLICY

This Cookie Policy explains how KLAMS Group Ltd uses cookies on our website.

WHAT ARE COOKIES?

Cookies are small text files placed on your device when you visit a website. They help websites function properly and improve user experience.

HOW WE USE COOKIES

We use cookies to:

• Ensure the website functions correctly
• Understand how visitors use our site
• Improve website performance and content

TYPES OF COOKIES WE USE

• Strictly necessary cookies – required for the website to operate properly
• Analytical or performance cookies – help us understand how visitors interact with our website (for example, via analytics tools)

We do not use cookies to collect personally identifiable information without your consent.

MANAGING COOKIES

You can choose to accept or decline cookies through your browser settings. Most web browsers automatically accept cookies, but you can modify your settings to decline cookies if you prefer.

Please note that disabling cookies may affect the functionality of our website.

CHANGES TO THIS COOKIE POLICY

We may update this Cookie Policy from time to time. Any changes will be posted on this page.

CONTACT

If you have any questions about this Privacy or Cookie Policy, please contact:

KLAMS Group Ltd
Email: laura@klamsgroup.com
Telephone: 01279 294 333